正规淘宝客服怎样应聘电商客服需要具备的素养( 四 )

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inkMacSystemFont, "Segoe UI", Roboto, Ubuntu, "Helvetica Neue", Helvetica, Arial, "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", "Source Han Sans CN", sans-serif; WHITE-SPACE: pre-wrap; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(38,38,38); FONT-STYLE: normal; MARGIN: 0px 0px 20px; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; LINE-HEIGHT: 1.8; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; overflow-wrap: break-word'>1.个人修养：宽容与忍耐、勇于承担责任、博爱之心、谦虚、集体荣誉感。
inkMacSystemFont, "Segoe UI", Roboto, Ubuntu, "Helvetica Neue", Helvetica, Arial, "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", "Source Han Sans CN", sans-serif; WHITE-SPACE: pre-wrap; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(38,38,38); FONT-STYLE: normal; MARGIN: 0px 0px 20px; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; LINE-HEIGHT: 1.8; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; overflow-wrap: break-word'>2.专业素质：良好的语言表达能力、成为商品的百事通、较快的打字速度、倾听顾客的抱怨以及异议和投诉的能力。
inkMacSystemFont, "Segoe UI", Roboto, Ubuntu, "Helvetica Neue", Helvetica, Arial, "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", "Source Han Sans CN", sans-serif; WHITE-SPACE: pre-wrap; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(38,38,38); FONT-STYLE: normal; MARGIN: 0px 0px 20px; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; LINE-HEIGHT: 1.8; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; overflow-wrap: break-word'>3.心理素质：处变不惊的能力、承受挫折的能力、自我情绪调节和控制的能力。
inkMacSystemFont, "Segoe UI", Roboto, Ubuntu, "Helvetica Neue", Helvetica, Arial, "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", "Source Han Sans CN", sans-serif; WHITE-SPACE: pre-wrap; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(38,38,38); FONT-STYLE: normal; MARGIN: 0px 0px 20px; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; LINE-HEIGHT: 1.8; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; overflow-wrap: break-word'>4.综合素质：及时反应的能力、独立工作的能力、分析和解决问题的能力。
inkMacSystemFont, "Segoe UI", Roboto, Ubuntu, "Helvetica Neue", Helvetica, Arial, "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", "Source Han Sans CN", sans-serif; WHITE-SPACE: pre-wrap; WORD-SPACING: 0px; TEXT-TRANSFORM: none; FONT-WEIGHT: 400; COLOR: rgb(38,38,38); FONT-STYLE: normal; MARGIN: 0px 0px 20px; ORPHANS: 2; WIDOWS: 2; LETTER-SPACING: normal; LINE-HEIGHT: 1.8; BACKGROUND-COLOR: rgb(255,255,255); TEXT-INDENT: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; overflow-wrap: break-word'>很多人肯定认为，客服不就是打打字，聊聊天，等你真正做过客服之后，你就会知道有多少顾客的问题是你想也想不到的，可是就是有奇葩会来找麻烦。有多少问题是你觉得多么多么简单的，可是就是有人会问。

正规淘宝客服怎样应聘 电商客服需要具备的素养( 四 )

正规淘宝客服怎样应聘电商客服需要具备的素养( 四 )